ITIL Specialist - Change Management

Those working or preparing to work in a Change Management role whether at a technical, operational, supervisory or managerial level.

In particular:

• Individuals who require knowledge of best practice used in Change Management and how it can enhance the quality of ITSM
• IT professionals working within an organisation which has adopted these practices and are required to deliver or improve Change Management within a Service Improvement Programme (SIP).

This course may also be of interest to Project Managers, Business Managers and Business Process Owners.

The purpose of the Specialist qualification in Change Management is to certify that the candidate has gained the knowledge of relevant industry best practices and is capable of applying them in a working environment.

Holders of the ISEB Specialist Certificate in Change Management will be able to demonstrate their competence in, and their ability to:

• Explain the goals and objectives of Change Management
• Understand and explain processes and roles of Change Management
• Use different approaches to, and application of, standards, industry best practice Frameworks and guidelines, relevant to Change Management
• Develop and improve the customer and business focus of Change Management
• Prioritise and assess the impact of proposed changes
• Access and manage the risk, benefit and cost of proposed changes
• Manage the authorisation process
• Manage changes through their lifecycle
• Define and agree change models and standard changes
• Produce and manage forward schedules of change
• Co-ordinate, schedule, target and focus resources on managing changes, based on Priorities
• Oversee and manage the building, testing and implementation of authorised changes
• Be aware of the support tools and techniques available for the implementation and support of Change Management, where possible identifying and instigating Improvements
• Analyse change records, reports and statistics and propose resolutions to reduce the number of failed changes by proactively preventing failed changes, in conjunction with Problem Management
• Produce Change Management reports for dissemination and interpret and use their contents
• Understand the interdependencies between Change Management and other IT areas and processes
• Assist with the planning and implementation of Change Management