ITIL Foundation

This course is based on the principles of the five core ITIL Service Management books.
The course takes the format of a detailed, modular introduction to the ITIL Service Management concepts. The course covers the terms, definitions, benefits, objectives and relationships within the IT Service Management lifecycle.
The course will be of interest to:

• individuals who require a basic understanding of the ITIL framework and wish to know how it may be used to enhance the quality of IT service management within an organisation.
• IT professionals who are working with an organisation that has adopted and adapted ITIL who need to be informed about and, therefore, contribute to an on-going service improvement programme.

The ITIL Foundation course includes colour courseware, examinations, refreshments & lunch, post-course tutor support, and pass guarantee.
Further details of the course content can be found by clicking here.

Course structure and timings

The course takes place over 3 days.
Over the 3 days the course will cover:

• ITIL IT Service management lifecycle and objectives
• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement

Examination The course concludes with a one-hour multiple choice examination paper. The examination is closed-book and contains 40 questions. Candidates must answer 26 questions (65%) correctly to secure a pass.

Course directors and trainers

The course is presented by Global Knowledge, specialist providers of IT service management, project management and programme management training and consultancy.