ITIL Foundation

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Description

The ITIL Foundation course provides candidates with a firm understanding of IT service management best practice and covers the underlying principles and processes of service management.

The course is inclusive of courseware, examinations, refreshments, post course tutor support, and pass guarantee.

Course Overview:

The course is in the format of a detailed, modular introduction to the concepts. It covers terms, definitions, benefits, objectives, and relationships within the IT Service Management lifecycle. The course is based on the principles described in the five Core ITIL Service Management books.

The course is interactive, combining presentation sessions and group exercises, with ple…

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Frequently asked questions

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The ITIL Foundation course provides candidates with a firm understanding of IT service management best practice and covers the underlying principles and processes of service management.

The course is inclusive of courseware, examinations, refreshments, post course tutor support, and pass guarantee.

Course Overview:

The course is in the format of a detailed, modular introduction to the concepts. It covers terms, definitions, benefits, objectives, and relationships within the IT Service Management lifecycle. The course is based on the principles described in the five Core ITIL Service Management books.

The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. There is approximately 4 hours of pre-course study which is required in preparation for this course.On completion of the course and the required personal study, delegates will be able to sit the ITIL Foundation Certificate in Service Management examination worth 2 credits.

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There are no frequently asked questions yet. Send an Email to info@springest.co.uk