IT Enabled Business Change

Course Description:

Our IT-enabled Business Change Training Course provides an introduction to the business change process and the range of techniques used in the identification and development of business changes that have been enabled by information technology. The IT-enabled Business Change Training Course offers an approach that extends from the initial investigation of the organisation through a business change lifecycle to the implementation of the proposed changes. The course provides an overview of the underlying concepts and techniques that will support successful change projects.

This course prepares participants to sit the examination leading to the foundation certificate in IT-enabled Business Change offered by the Information Systems Examining Board (ISEB).

This course includes the following modules:

IT-enabled Business Change Overview

• The role of IT in business change
• Four-view model of a business
• Lifecycle for business change
• Stakeholders in business change
• Techniques for enabling business change
• Business modelling techniques

Business/IT Alignment

• Understanding the organisation and the business environment
• Strategic analysis techniques
• SWOT analysis
• Key areas for business/IT alignment
• Business architecture frameworks

Business Improvement Definition

• Principles of systemic thinking
• Gap analysis
• Options and feasibility
• Risk and impact analysis
• Content of a business case

Business Change Design

• Business process improvement
• Work practice and organisational modelling
• Business information modelling
• Information management
• IT systems development lifecycles

Business Change Implementation

• Planning the change implementation
• Acquiring IT solutions - development and procurement approaches
• Roles in business change implementation
• Business culture and business change
• Communications planning
• Post-implementation reviews
• Business change techniques

Benefits Management

• Features and benefits
• Types of benefit
• Balanced scorecard
• Benefits realisation and reviews