Change Management

Change Management:                                                                                                                                                     An introduction to the Practice, Principles and Methodologies for Managing Change.

Change in the work place is inevitable, unavoidable and essential.  Change is an important part of the way organisations react and respond to changes and developments in the environments in which they operate. Change is an essential part of healthy organisational development and growth  -  managing change effectively is therefore critical element of business success.

Helping your people to 

•  Prepare for change
•  Understand the need for change
•  See the benefits of change
•  Accept the inevitability of change
•  Embrace and meet the challenge  that change brings with it

Will help you to plan for and successfully implement the changes necessary for your organisation to achieve the operational and strategic objectives you are working towards.

Change Management Programme

Who Should Attend

Senior and  middle Management responsible for mapping out and implementing change programmes and staff members who will help support, sustain and embed planned changes in their role as a “change agents” will all benefit enormously from attending this  change management programme.

Benefits

Attending delegates will gain a clear understanding of and keen insight into contemporary approaches to managing change in the workplace. This course explores the thinking and theory behind many of the “best practice” models and their practical applications for managing change effectively in the work place. The programme provides delegates with the opportunity to discuss challenges, share ideas and approaches to change with fellow delegates as part of  group discussion and supporting syndicate work.  Delegates will leave the course with a great deal more clarity and understanding of the process of change and feel far more confident and competent in their ability to successfully plan, implement and manage the change programmes they are responsible for in their work related roles.

Programme Content

Planning & Preparing for Change

• Planning, preparing for, implementing and sustaining positive change
• Key questions to ask as part of the change management process
• Developing you change management plan
• Identifying the right people to manage and embed change throughout the organisation
• Skills, qualities and attributes of successful leaders and managers of change
• Identifying and developing the team of Change Agents who will help support and embed positive change within the work force
• Roles and responsibilities of Change Agents
• Key skills and qualities of successful change agents

Communication

• Communicating the need for and benefits of Change – “shared vision”
• Communication, Engagement and Participation of stakeholders - the cornerstone of effective Change Management
• Situational Effectiveness – developing, tailoring and selecting the style of communication which your people will respond most effectively to
• Motivating your teams, achieving success and sustaining positive change

 Implementation

• Consider how much of the planned change you can achieve  with current internal resources
• What elements of the change process will require external resource and support to embed and sustain planned changes?

Models, Theory & Best Practice

• Complexity      of Change 
  • Strategic       and Operational Scope of Organisation
  • Technical       and Operational complexity of planned change
  • Scope       of Cultural and Organisational change required
           

• Readiness for  Change  
• Management of Resistance

• • Understanding       the emotional response to change
  • Diagnostic       tools
  • Characteristics       of response to change over time
  • Reasons       why people tend to resist change
  • Planned       approaches to the management of resistance
• Change      Management Team
  • Leadership        and management styles
  • Recruitment       and development of a “guiding Coalition”
  • Role       of the  Change Agents – peer group       influence and support

• Measurement of Process and Progress of Change
  • Metrics
  •  KPI’s
  • ROI
  • Validation of change

Change Management in Practice

Examples and case discussions of Change Management in practice

• Review and evaluation of approaches to change management which have been successful

• Consideration of the reasons for the failure of change management programmes

Change Management Implementation Plan  

• Discussion and development of the key steps and stages of your Change management plan

• Practical tips, techniques and strategies to ensure that you and your change management team are ready to  successfully deal with the many challenges that will present themselves as part of the change management process

Course content and emphasis on the programme is based on delegate experience and agreed outcomes.

In-House orPublic Calendar

Our Change Management programmes are run on an open calendar and in-house basis.         Open courses are run over 1 or 2 days but for a more in-depth programme tailored to meet the challenges of change within your organisation and the development of  an action and implementation plan specifically  designed around your needs, you may prefer to consider  our  in-house programme.