Level 2 Retail Knowledge Certificate
- Level
Level 2 Retail Knowledge Certificate
Starting dates and places
Description
This course consists of the following:
Customer Services
- The effects of customer service on a retail business
- Customer service policies, standards and procedures
- Resolving complaints and problems
Sales
- Identifying customer needs
- Selling features and benefits
- Closing the sale
Working in a Retail Team
- Employment rights and responsibilities
- Effective teamwork and communication
- Improving personal performance
Health & Safety
- Health & safety legislation in retail
- How to deal with emergencies
- Dealing with hazards
- Safe handling, storage and disposal
- Safe working practices
Retail Consumer Law
- Consumer legislation
- Trade Descriptions Act
- Consumer Credit Act
- Data Protection Act
- Age-restricted pr…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This course consists of the following:
Customer Services
- The effects of customer service on a retail business
- Customer service policies, standards and procedures
- Resolving complaints and problems
Sales
- Identifying customer needs
- Selling features and benefits
- Closing the sale
Working in a Retail Team
- Employment rights and responsibilities
- Effective teamwork and communication
- Improving personal performance
Health & Safety
- Health & safety legislation in retail
- How to deal with emergencies
- Dealing with hazards
- Safe handling, storage and disposal
- Safe working practices
Retail Consumer Law
- Consumer legislation
- Trade Descriptions Act
- Consumer Credit Act
- Data Protection Act
- Age-restricted products
- Consequences of contravening the law
Handling Customer Payments
- Methods of payment
- Risks in handling payments
- Responsibilities when handling payments
The student must have the following:
- Be aged 19+
- In receipt of a means tested benefit
- BTEC Level 1 in Retail Knowledge or previous retail experience
Don't meet the entry requirement for the course?
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