OCR NVQ Certificate Customer Services Level 2

Suitable For

This course is suitable for anyone working and dealing with customers as part of their role - you do not have to be carrying out a particular customer service role. However, your real work situation must give you the chance to bring about permanent improvements in service delivery - these improvements you introduce must benefit customers and your organisation.

Course Content

You will have to complete five units for this qualification. There are four mandatory units and one option unit from a choice of three units. You should choose the one option unit that best suits your work situation and your job role. Units include:

• Prepare yourself to deliver good customer service
• Recognise & deal with customer queries, requests & problems
• Give customers a positive impression of yourself & your organisation
• Promote additional services or products to customers
• Process customer service information
• Live up to customer service promise.

Assessment Method

You will be required to complete a work based evidenced portfolio.

Progression

On successful completion you could progress onto the NVQ Level 3 in Customer Service offered by Grantham College.

Additional Information

An NVQ provides evidence that you are competent to work at this Level. The evidence and knowledge statements will reflect this. Your assessor will carry out an initial assessment of your past experience and current skills to determine the right level of qualification. For more information on this course, please contact our Business Development Team on 01476 400274.

Entry Requirements

You do not need existing qualifications to study this course - an NVQ is a qualification that assesses someone's competence in a work situation.