Customer Relations

Customer Relations

The objectives of the course are to understand the need for customer care skills, identify strengths and weaknesses in your firms care approach, plan a caring approach, develop personal customer care skills – face to face, develop personal customer care skills – on the phone, understand how to deal effectively with anger, aggression and complaints, define the role of receptionist, describe good practice in receiving visitors and guests, list the administrative function assigned to reception and to understand the importance of security and personal safety.

The objectives of the course are to understand the need for customer care skills, identify strengths and weaknesses in your firms care approach, plan a caring approach, develop personal customer care skills – face to face, develop personal customer care skills – on the phone, understand how to deal effectively with anger, aggression and complaints, define the role of receptionist, describe good practice in receiving visitors and guests, list the administrative function assigned to reception, understand the importance of security and personal safety.

Our aim is to provide you with the best deal available, therefore registration fee, certification fee and full tutor support is included in the course price for you.