Telephone Techniques
- Product type
- Level
Telephone Techniques
Description
Ref: MST10123
Aim: The delegate will learn how to use the telephone effectively using various techniques to help build rapport and ensure a successful transaction.
By the end of this module the delegate can:
- Describe how to quickly assess a customer's mood on the telephone
- Demonstrate using your voice for maximum effect
- Define how to select language to engage and inspire others
- Explain when it is best to speak and when to be silent
Chapters: Total 8
Viewing Period: 30 days
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Ref: MST10123
Aim: The delegate will learn how to use the telephone effectively using various techniques to help build rapport and ensure a successful transaction.
By the end of this module the delegate can:
- Describe how to quickly assess a customer's mood on the telephone
- Demonstrate using your voice for maximum effect
- Define how to select language to engage and inspire others
- Explain when it is best to speak and when to be silent
Chapters: Total 8
Viewing Period: 30 days
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