Selling to Different Personality Types
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Selling to Different Personality Types
Description
Ref: MST10108
Aim: The delegate will learn how to appreciate the difference in personality types and select a communication style accordingly.
By the end of this module the delegate can:
• Describe personality type theory and use it to categorise customers
• Predict how different personalities will behave in a sales situation
• Define a customer's personality type quickly using verbal and non verbal clues
• Adapt behaviour to build more rapport
Chapters: Total 8
Viewing Period: 30 days
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Ref: MST10108
Aim: The delegate will learn how to appreciate the difference in personality types and select a communication style accordingly.
By the end of this module the delegate can:
• Describe personality type theory and use it to categorise
customers
• Predict how different personalities will behave in a sales
situation
• Define a customer's personality type quickly using verbal
and non verbal clues
• Adapt behaviour to build more rapport
Chapters: Total 8
Viewing Period: 30 days
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