Managing Customer Relationships
- Product type
- Level
Managing Customer Relationships
Description
Ref: MST10119
Aim: The delegate will learn how manage a customer relationship in order to make the most of every opportunity.
By the end of this module the delegate can:
- Understand the importance of customer loyalty
- Explain how to delight the customer through managing expectations
- Describe how to turn complaints to advantages
- Give examples of how to proactively build relationships
Chapters: Total 8
Viewing Period: 30 days
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Ref: MST10119
Aim: The delegate will learn how manage a customer relationship in order to make the most of every opportunity.
By the end of this module the delegate can:
- Understand the importance of customer loyalty
- Explain how to delight the customer through managing expectations
- Describe how to turn complaints to advantages
- Give examples of how to proactively build relationships
Chapters: Total 8
Viewing Period: 30 days
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