Diploma in Office Administration and Reception - Level 4

The course is perfect for Office Administrators and Receptionists to take their career to the next level. The Diploma in Office Administration and Reception – Level 4 course will enable learners to improve their skills and knowledge in this field. Gain a competitive edge amongst potential employers and learn how to apply administrative best practices in your office environment. As anyone knows, administrative support is integral to the smooth and seamless operation of an organisation. An Office Administrator or Receptionist will be able to wow their colleagues with their in-depth knowledge and high performing skills. Whether you are new to this field or already employed in administration, the course offers insight and practical knowledge to learn the fundamentals allowing learners to advance in their career in office administration.

The course covers key topics such as administrative procedures, telephone etiquette, business writing, time management and business succession planning. Learners will become confident in their job role and learn to work more effectively in the workplace, and prioritise and organise tasks.

The Diploma in Office Administration and Reception – Level 4 course is an extensive course aimed at learners who want to update their existing skills and work in the administration sector.

What Will I Learn?

• Become an effective office administrator, receptionist or telephone operator upon completion of this course.
• Become competent in administrative and receptionist duties, learn administrative procedures and provide administrative support.
• Keep your team motivated, and equip them with the right tools to succeed within an office environment.
• Learn about telephone etiquette and handling a difficult customer.
• Apply office administration best practices to increase the growth of the organisation.
• Learn business writing techniques, meeting management and taking meeting minutes..
• Learn organisational skills and business ethics.
• Become qualified in office administration and reception and work within an organisation with room for progress and career enhancement.

Course Curriculum

1: Administrative Procedure

2: Administrative Support

3: Telephone Etiquette

4: Business Writing

5: Time Management

6: Meeting Management

7: Taking Meeting Minutes

8: Business Succession Planning

9: Communication Strategies

10: Handling A Difficult Customer

11: Organisational Skills

12: Business Ethics

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Methodof Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Please Note: Additionally, £179+vat is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (it is not required to pay initially when you are registering). this payment can be paid into 3 installments when you are submitting your assessments.

Certification

Those who successfully completed the course will be awarded the Level 4 Diploma in Office Administration and Reception by ABC Awards. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Awarding Body (Accreditation)

ABC Awards is an Ofqual regulated, leading national awarding body which develops diverse, high-quality vocational qualifications for all ages and abilities post-14. Founded in 1998, ABC Awards is a leading national awarding organisation with a long-established reputation for high quality support and services to the educational sector. ABC Awards are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life. If you gain an ABC Awards accredited qualification with Global Edulink, you will demonstrate a high level of skill, and will come away with many more opportunities open to you.