ITIL Inter - Service Strategy

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Description

CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, Service Test managers, other IT staff & managers.

This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide 3 credits towards achievement of the ITIL Expert qualification.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:


• Service Strategy Principles
• Defining services and market spaces
• Conducting Strategic Assessments
• Financial Management
• Service Portfolio Management
• Managing demand
• Driving strategy through the Service Lifecycle
• Understan…

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CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, Service Test managers, other IT staff & managers.

This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide 3 credits towards achievement of the ITIL Expert qualification.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:


• Service Strategy Principles
• Defining services and market spaces
• Conducting Strategic Assessments
• Financial Management
• Service Portfolio Management
• Managing demand
• Driving strategy through the Service Lifecycle
• Understanding Critical Success Factors and risks

Topics covered include:

  • The main principles and objectives of Service Strategy
  • Core concepts and practices in Strategy and organisations applied to Service Management and IT.
  • Defining Services and Market Space
  • Conducting Strategic Analysis
  • Driving Strategy through the Service Lifecycle stages and interfaces to Strategy
  • Challenges, Critical Success Factors and Risks
  • Technology considerations related to Service Strategy
  • The activities commonly performed in the Service Strategy arena
  • Assessing Critical Success Factors and Managing Risk in Service Strategy

The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Strategy stage:

  • Financial Management
  • Service Portfolio Management
  • Demand Management
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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.