ITIL ® 4 Managing Professional (MP) - Bootcamp eLearning (exam included)

ITIL®4 Managing Professional (MP) - Bootcamp eLearning (exam included)

This ITIL® Managing Professional (MP) Bootcamp provides comprehensive training on crucial service and technical management concepts. This training will teach you how to run successful IT-enabled products, services, and teams. The ITIL Managing Professional (MP) certification helps you advance in your ITIL career by becoming a competent ITIL 4 professional. You will gain ITIL skills and the knowledge required to navigate the digital service economy.

Key Features

• Course and material in English
• Level: Intermediate-Advanced for professionals
• 12 Months Access to all ITIL 4 MP eLearning (self-study) 24/7
• 28 hourse total video content
• 45 hours recommended study time
• Video lessons with Downloadable PDF documents for each lesson
• Exam vouchers are provided for all ITIL MP courses
• Official exam simulation for all ITIL MP courses
• Get certified as an ITIL 4 Specialist and Strategist and become an ITIL Managing Professional (MP)
• Get certified as an ITIL 4 Specialist and Strategist
• 80 PDUs offered
• PeopleCert Official Training Material (OTM)
• Gain certification for each courses and Bootcamp certification

What do the exam vouchers include?

• Official manual in digital format (paper version available for a fee by clicking on the ‘Additional fee for paper manual’ option at the bottom of this page) - We recommend that you choose the manual in the course language, if available
• PeopleCert Official Training Material (OTM) - Official course material, published by PeopleCert, additional study resource in addition to AVC's online course

Training plan

1. ITIL® Strategist: Direct, Plan and Improve (DPI)
2. ITIL® 4 Specialist: Create, Deliver and Support (CDS)
3. ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
4. ITIL® 4 Specialist: High Velocity IT (HVI)

ITIL Managing Professional (MP) Bootcamp A unique training and certification program!

The ITIL framework was developed as a source of best practice for service management and is used globally by organizations to establish and improve their IT operations. ITIL 4 is the latest version of the world's most popular ITSM framework. This ITIL Managing Professional program takes you through the following four ITIL modules to help you achieve the ITIL Managing Professional (MP) designation.

This ITIL Managing Professional training focuses on the key concepts and dimensions of service management, the ITIL service value system and the ITIL guiding principles and practices. The course will help you understand how to use ITIL tools and techniques to improve efficiency and customer experience.

With more than 45 hours of high-quality elearning content and simulation exams, this program will help you on your way to becoming an ITIL Managing Professional.

Program Outcomes

• Understand the ITIL 4 framework, core concepts, and terminologies of the ITIL service lifecycle
• Understand how to use ITIL tools and techniques to improve efficiency and the customer experience
• Gain a mastery of service management, including generic concepts, fundamental principles, and ITIL 4
• Become proficient with understanding how to integrate activities and value streams to deliver IT-enabled services
• Know how ITIL principles can help an individual to understand and apply service management in their organization and how Kafka is used in the real world, including its architecture and components, get hands-on experience connecting Kafka to Spark, and work with Kafka Connect

Target Audience

The ITIL MP certification is for IT practitioners who work with technology and digital teams across the organization. It covers the knowledge necessary for running IT projects, teams, and workflows using practical and technical skills.

• Project managers
• Vendor managers
• Account managers
• IT service managers and IT architects
• Service delivery managers
• System administrators and analysts
• Operations managers and database administrators
• Process owners and practitioners
• Service delivery professionals and quality analysts
• CIOs, CTOs, and IT directors

Why become an ITIL Managing Professional (MP)?

The ITIL Managing Professional (MP) certification helps you advance your ITIL career by becoming a competent ITIL 4 professional. You will gain the ITIL skills and knowledge required to navigate the digital service economy.

Who is this programme suitable for?

ITIL® 4 Managing Professional Packs are aimed at professionals interested in obtaining ITIL® Managing Professional certification. Once a candidate has completed the four modules, the ITIL® Managing Professional title is automatically recognised.

What are the prerequisites?

• To access ITIL® 4 Specialist and ITIL® 4 Strategist courses and exams, you must have obtained ITIL® 4 Foundation certification.
• If you do not have it, you can add the Foundation level to the package at a very advantageous price.

Learning Path

1. ITIL® 4 Strategist: Direct, Plan, and Improve (DPI)

This course will teach you the practical skills needed to create a “learning and improving” IT organization with a reliable and effective strategic direction. This ITIL 4 Strategist training will help you understand the impact of agile and lean work processes and how they can be leveraged to an organization’s advantage.

Key Learning Objectives

• Learn how to use practical, strategic methods to plan and deliver continual improvement with the necessary agility
• Understand how to use methods and principles of continual improvement and measurement for direction and planning

Course Curriculum

• Lesson 1 - Course Introduction
• Lesson 2 - Key Concepts of DPI
• Lesson 3 - Key Principles and Methods of Direction and Planning
• Lesson 4 - Governance, Risk, and Compliance
• Lesson 5 - Continual Improvement
• Lesson 6 - Communication and Organizational Change Management
• Lesson 7 - Measurement and Reporting
• Lesson 8 - Value Streams and Practices

2. ITIL® 4 Specialist: Create, Deliver, and Support (CDS)

Learn how to create, deliver, and support IT-enabled products and services with this ITIL 4 CDS Specialist certification course. This ITIL 4 specialist training will help you understand service performance, service quality, and improvement, including relevant methods and tools.

Key Learning Objectives

• Learn to plan and build value streams for creation, delivery, and support of services
• Understand the contribution of ITIL practices to create, deliver, and support across the service value stream
• Gain knowledge of how to create, deliver, and support the services

Course Curriculum

• Lesson 1 - Course Introduction
• Lesson 2 - Service Value System to Create, Deliver, and Support Services
• Lesson 3 - Value Streams to Create, Deliver, and Support
• Lesson 4 - Create, Deliver, and Support Services

3. ITIL® 4 Specialist: Drive Stakeholder Value Course (DSV)

This ITIL 4 Specialist: Drive Stakeholder Value training covers the engagement and interactions between service providers and customers, users, suppliers, and partners, including key CX, UX, and journey mapping concepts. Learn the skills needed to create a “learning and improving” IT organization.

Key Learning Objectives

• Understand how customer journeys are designed and improved
• Analyze markets and customer needs and foster stakeholder relationships
• Understand how to create a plan for onboarding and offboarding customers and users
• Understand how to shape and convert demand into value through ITenabled services

Course Curriculum

• Lesson 1 - Course Introduction
• Lesson 2 - Understand How Customer Journeys are Designed
• Lesson 3 - Know How to Target Markets and Stakeholders
• Lesson 4 - Know How to Foster Stakeholder Relationships
• Lesson 5 - Know How to Shape Demand and Define Service Offerings
• Lesson 6 - Know How to Align Expectations and Agree Details of Services
• Lesson 7 - Know How to Onboard and Offboard Customers and Users
• Lesson 8 - Know How to Act Together to Ensure Continual Value Cocreation (Service Consumption / Provisioning)
• Lesson 9 - Know How to Realize and Validate Service Value

4. ITIL® 4 Specialist: High Velocity IT (HVIT)

This ITIL 4 Specialist: High Velocity IT (HVIT) course will help you understand how the digital enterprises and operating models focus on rapid delivery of their products and services while performing in high velocity environments to gain the maximum value.

Key Learning Objectives

• Understand how digital enterprises perform in high–velocity environments
• Obtain a fair understanding of ITIL guiding principles
• Understand the digital product life cycle in terms of the ITIL “operating model”
• Learn how to achieve maximum value with digital products

Course Curriculum

• Lesson 1 - Understand Concepts Regarding the High-Velocity Nature of the Digital Enterprise, Including the Demand it Places on IT
• Lesson 2 - Understand the Digital Product Lifecycle in Terms of the ITIL “Operating Model”
• Lesson 3 - Understand the Importance of the ITIL Guiding Principles and Other Fundamental Concepts for Delivering High-Velocity IT
• Lesson 4 - Know How to Contribute to Achieving Value with Digital Products

FREQUENTLY ASKED QUESTIONS

What is the value of a BootcampCertificate?

AVC's Bootcamp helps you master in-demand skills at a faster pace and increase your marketability. Whatever your career goals, whether you are a beginner or looking for skills development opportunities to change careers, AVC's Bootcamp will help accelerate those goals. These certificates are highly sought after.

What knowledge and experience are required for Bootcamp?

In general, no previous experience is required to participate in the programme. The training starts at an introductory level and continues (step by step) to an expert level. However, it is always beneficial if you have basic knowledge or experience of the subject. Read more about your specific course details.

This programme is self-paced, so you can learn at your own pace. You will start with a practical e-learning module

By the end of the programme, you will have gained comprehensive knowledge and be able to demonstrate and apply it in a variety of practical tasks and projects.

How long does it take to complete the Bootcamp?

This varies greatly from person to person. Some people complete the programme fairly quickly (approx. 2-3 months), while others need more time. You have access to the programme and eLearning for one year. If you spend 5-10 hours per week on the programme, it will take you approx. 8 weeks to complete. Note: Some other Bootcamps take longer. This is an estimate.

What is the structure of the Bootcamp?

The programmes are entirely based on eLearning self-paced that you can complete at your own pace. These Learning Paths consist of various courses and topics related to specific skills for a role or job. Someone is always on hand to help and support you if you have any questions about the skills you are learning.