Stakeholders in the Supply Chains:

Traditionally, organisations have regarded stakeholders simply as internal – staff, shareholders and internal service users – and external – customers, suppliers and contractors.

But twenty-first century organisations operate within far wider networks of stakeholders.  Client and supplier relationships have become more complex.  Companies, governments and third-sector organisations increasingly collaborate in cross-sector partnerships.  Responsible firms now recognise their commitments to their communities and to the environment.

All of which means that stakeholder management has become a sophisticated technique – one that the forward-thinking business can’t afford to ignore.

In this course, we explore new ways of appraising and nurturing the wide stakeholder web so that our organisations can grow and prosper.





We have designed this course for client service managers (internal or external), contract and procurement managers, HR managers and finance managers.  It will be of particular benefit to heads of business units or operational departments, managers who are designing internal market frameworks, and executives responsible for sustainable development or corporate social responsibility.



At the end of this course, participants will be able to:

• Apply the tools and techniques of stakeholder mapping and analysis
• Challenge and validate the principles underlying their service interface
• Understand their operational arena and local environment
• Identify the external factors affecting their organisation’s operation
• Evaluate the needs and expectations of key stakeholders systematically
• Engage stakeholders fully
• Manage stakeholder relationships more effectively
• Identify the key actions necessary to become a valued service provider
• Manage your own service providers as their stakeholder