CIEH Level 2 Award in Conflict Resolution and Personal Safety

Summary:

Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs and clubs that now work together to monitor and bar known troublemakers. Yet high staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to businesses can be very high indeed. The CIEH (Chartered Institute of Environmental Health) has developed the Level 2 Award in Conflict Handling & Personal Safety qualification to help organisations protect their staff as well as their organisational and operational effectiveness.

Course Length: 1 Day Entry Requirements:

No formal entry requirements

Core Skills:

This qualification covers the following topics:

• The law
• The work environment
• Resolving confrontational situations
• Personal safety

Assessment:

Multiple Choice Exam

Full Description:

2010/2011 Proposed Course Dates are as follows:

• 08/12/2010 Wednesday
• 30/03/2011 Tuesday
• 08/06/2011 Wednesday

Please note that these dates are preliminary and as such subject to changes, postponements or cancellations at City College Norwich’s discretion.

For more information on this or any other short courses please phone the Advice Shop on either: 01603 773067 or 01603 773068, alternatively email aravera@ccn.ac.uk.

Course fee: £60.00 Per Candidate

Please contact the Advice Shop for details of costs and start dates.

Please note that although the information given is believed to be correct at the time of publication, course information, costs where applicable and attendance details may change.

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