Advanced Apprenticeship in Customer Service
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Advanced Apprenticeship in Customer Service
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Starting dates and places
Business Impact UK Ltd offers this product as a default in the following regions: N/A
Description
This is an 18 month programme and all elements must be completed in order to achieve an Apprenticeship in Customer Service.
This Apprenticeship is designed for people working within the Customer Service sector and is suitable for those working as:
- Customer Service Managers,
- Coordinators or
- Team Leaders
Below are some of the areas that could be covered as part of the framework:
• Leading a team
• Communicating with customers effectively
• Gathering and analysing customer feedback
• Promoting products and services
• Keeping records
• Using software/office equipment to communicate
Framework:
• Level 3 NVQ Diploma in Customer Service
• Level 3 Certificate in Customer Servic…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This is an 18 month programme and all elements must be completed in order to achieve an Apprenticeship in Customer Service.
This Apprenticeship is designed for people working within the Customer Service sector and is suitable for those working as:
- Customer Service Managers,
- Coordinators or
- Team Leaders
Below are some of the areas that could be covered as part of the framework:
• Leading a team
• Communicating with customers effectively
• Gathering and analysing customer feedback
• Promoting products and services
• Keeping records
• Using software/office equipment to communicate
Framework:
• Level 3 NVQ Diploma in Customer Service
• Level 3 Certificate in Customer Service
Additional Mandatory Framework Requirements:
• Functional Skills in Maths & English
• PLTS
• Employment Rights & Responsibilities
Get Paid, Get Trained, & Get Qualified; all at the same time!!
* 16-18 fully funded, 19+ Co funded.
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