AI+ Customer Service ™ - eLearning (exam included)

AI+ Customer Service ™ - eLearning (exam included)

The AI+ Customer Service Certification is designed to help professionals leverage Artificial Intelligence (AI) to improve customer service using smart technologies. It provides a solid foundation in AI concepts such as Machine Learning (ML), Deep Learning (DL), and Natural Language Processing (NLP), focusing on their role in enhancing customer interactions. The course includes hands-on workshops, case studies, and real-world applications, while also highlighting ethical AI use and advanced data analysis to elevate customer experiences and create tailored AI solutions.

Transform customer experiences using AI-driven service strategies.

• Learn to personalize interactions and streamline workflows through AI integration.
• Gain hands-on experience with automation tools to boost satisfaction and efficiency.
• Explore ethical AI use to build trust, and develop the skills needed to deliver exceptional service at scale for a competitive advantage.

Why Choose AI+ Customer Service™? Maximize Customer Experience with AI

• Excel in AI-Enabled Support: Learn to implement tools like chatbots, voice assistants, and automated ticketing for smarter customer service.
• Boost Satisfaction: Leverage AI analytics to personalize support and resolve issues quickly.
• Lead in a Transforming Industry: With AI reshaping customer service, skilled professionals are increasingly in demand.
• Advance Your Career: Open doors to opportunities in AI-driven roles across industries like e-commerce, SaaS, finance, and telecom.

Key Features

• Course and material in English
• Beginner level
• 1 year access to the platform 24/7

• 6 hours of video lessons & multimedia resources
• 15 hours of study time recommendation
• Quizzes, Assessments, and Course Resources
• Online Proctored Exam with One Free Retake
• Certification of completion included
• Tools You’ll Master: Zendesk, Freddy AI, Octane AI, Rulai

Learning Outcomes

• Develop a solid grasp of AI basics, including its history, evolution, and relevance to sales functions.
• Learn to use AI tools and technologies in practical settings to improve sales through automation, personalization, and data-informed decisions.
• Understand regulatory compliance and ethical concerns to ensure responsible AI use in sales.
• Build the skills to integrate AI into sales workflows, enhance CRM capabilities, and use data insights to drive better business results.

Target Audience

• Customer Service Executives: Boost your expertise by using AI to enhance customer interactions and streamline service delivery.
• Technology Leaders: Implement AI solutions to modernize customer support and increase operational efficiency.
• Customer Experience Professionals: Leverage AI insights to design personalized and seamless customer journeys.
• Students & Fresh Graduates: Build in-demand, future-ready skills in AI-driven customer service to stay competitive in the job market.
• Business Analysts: Use AI tools to interpret customer data and refine service strategies for better outcomes.

Pre-requisites

• A foundational understanding of how customer service contributes to overall business performance.
• Basic knowledge of digital tools, software platforms, and core AI concepts.
• Awareness of strategic decision-making, particularly in tech adoption and customer service enhancement.
• A strong interest in exploring how AI can revolutionize customer service and deliver business value.

Exam Details

• Duration: 90 minutes
• Passing :70% (35/50)
• Format: 50 multiple-choice/multiple-response questions
• Delivery Method: Online via proctored exam platform (flexible scheduling)
• Language: English

Course Content

Module 1: Introduction to Artificial Intelligence (AI) in Customer Service

1.1 Overview of AI

1.2 Relevance of AI in Customer Service

Module 2: Understanding AI Technologies

2.1 Overview of Machine Learning

2.2 Natural Language Processing (NLP)

2.3 Deep Learning and Neural Networks

2.4 AI-Driven Analytics

Module 3: Data Collection and Analysis

3.1 Gathering Customer Data

3.2 Data Quality and Integrity

3.3 Analyzing Data for Insights

3.4 Applying Insights to Enhance Customer Service

Module 4: Implementing AI Solutions

4.1 AI Solutions for Customer Service

4.2 Integration into Customer Service Systems

4.3 Training and Change Management

4.4 Measuring the Impact of AI on Customer Service

Module 5: Optimizing Customer Experiences

5.1 Using AI to Create Personalized Customer Interactions

5.2 Increasing Service Efficiency with AI

5.3 Case Studies: Successful AI Implementations in Customer Service

Module 6: Ethical Considerations and Trust

6.1 Ethical AI Use in Customer Service

6.2 Building Trust through Transparency

6.3 Compliance with Data Privacy Regulations

Module 7: Future of AI in Customer Service

7.1 Emerging Trends and Advancements in AI Technologies

7.2 Innovative Use Cases for AI in Customer Service

7.3 Preparing for AI Evolution in Customer Service

7.4 Ethical and Societal Considerations

Module 8: Creating an AI Strategy for Your Organization

8.1 Developing Strategic Plan for AI Implementation and Evolution

8.2 Cultivating an AI-Driven Culture

8.3 Overcoming Challenges and Measuring Success

Optional Module: AI Agents for Customer Service

1. What Are AI Agents

2. Types of AI Agents

3. Applications and Trends of AI Agents in Customer Service

Licensing and accreditation

This course is offered by AVC according to Partner Program Agreement and complies with the License Agreement requirements.

Equity Policy

AVC does not provide accommodations due to a disability or medical condition of any students. Candidates are encouraged to reach out to AVC for guidance and support throughout the accommodation process.

FAQ

What types of AI technologies are covered in the course?

The course explores a range of AI technologies such as machine learning, natural language processing (NLP), chatbots, and predictive analytics—all specifically designed to enhance customer service performance.

Who should enroll in the AI+ Customer Service™ certification?

This certification is perfect for customer service professionals, tech leaders, and anyone focused on improving customer engagement and operational efficiency using AI. It suits individuals eager to apply AI technologies to enhance customer service strategies and outcomes.

Are there practical components or real-world applications included in the course?

Absolutely. The course incorporates real-life case studies and interactive projects, allowing participants to apply AI techniques to actual customer service situations. This practical focus ensures they can translate their learning into effective implementation within their workplace.

Industry Growth: Transforming Customer Experience Across Every Touchpoint

• Enhanced Engagement: AI tools are being designed to speed up responses and streamline customer interactions.
• Emotion Analysis: AI is used to interpret customer sentiment and deliver more personalized support experiences.
• Operational Efficiency: Virtual agents and voice bots improve scalability and service quality across channels.
• Rising Demand: AI-skilled professionals in customer service are in high demand globally, offering lucrative career opportunities.

How can organizations benefit from having certified AI+ Customer Service™ professionals?

Organizations gain professionals capable of using AI to improve customer engagement, streamline service operations, and implement trustworthy, ethical AI solutions. These certified experts can craft AI strategies that align with business objectives and drive measurable outcomes.

How does the certification benefit participants in their careers?

This certification equips participants with the skills to transform customer experiences through AI—covering foundational knowledge, technological applications, data usage, ethics, and strategic planning. It positions them as forward-thinking professionals ready to lead AI-driven initiatives and drive business success in a digital-first landscape.

How Can AVC Help Foster an AI-Ready Culture?

While AI offers significant advantages, many organizations struggle with challenges like talent gaps, complex data environments, and system integration barriers. At AVC, we understand these obstacles and have tailored our certification programs to help businesses overcome them effectively.

Our strategic approach focuses on building a culture that embraces AI adoption and innovation. Through our industry-recognized certifications and in-depth training, we equip your workforce with the skills and knowledge needed to lead your organization confidently into an AI-powered future.

Customized for Impact: Our programs aren't one-size-fits-all. We offer specialized training designed by industry experts to equip your workforce with the specific skills and knowledge needed for critical AI roles.

Practical, Real-World Learning: We prioritize hands-on experience over theory, using real-world projects and case studies. This approach ensures your team gains the confidence and capability to implement AI solutions effectively, driving innovation and measurable business outcomes.