Leading Service Evaluation and Improvement - Advanced Professional Development [Level HE7] part time

Current care services are driven by notions of best value‚ and evidence-based practice‚. This means service commissioners and operational managers are constantly under scrutiny to improve the efficiency and effectiveness of operational service systems. Managers are also increasingly directly accountable to users, carers and their representatives. Balancing client demands with political/organisational demands, and the supply of resources, is a significant challenge for managers in the care sector. Redesign of service systems to be modern and dependable‚ is seen by the government to be critical to the future of public services, hence the module is heavily (but not solely) based on systems theory.

The module looks at how to assess needs and engage stakeholders in service development. It will lead you through models of service quality and criteria for reviewing and evaluating service. You will study business and professional risk, regulation and governance and tackle mapping, improving and costing service processes. Service planning, business cases and project management are also covered.