Sales and Telesales Apprenticeship

Qualifications

• Apprenticeship in Sales & Telesales
• Level 2 NVQ in Sales & Telesales
• Technical Certificate – Certificate in Principle of Sales Level 2
• Functional Skills Maths Level 1
• Functional Skills English Level 1
• Employment Rights and Responsibilities

Units covered Throughout your Apprenticeship you will cover the following:

• Time Planning in Sales
• Comply with Legal, Regulatory, Ethical requirements in a Sales or Marketing role
• Deliver reliable Customer Service
• Learners also select optional units from a diverse range, tailoring their learning to meet their individual and organisational needs

Entry requirements

You must be employed for at least 30 hours per week.

Who is it for?

Examples of job roles:

• Customer service adviser/team leader
• Junior sales executive/manager
• Sales consultant
• Telesales executive/professional
• Key account manager
• Telesales operator

CostAged 16-18

Fully funded

Aged 19-23

Fully funded for employers with less than 1000 employees. For employers with 1000+ employees, please contact us for further details.

Aged 24 and over

Fully funded for employers with less than 1000 employees. For employers with 1000+ employees, please contact us for further details.

Duration 12 months Start date Available throughout the year Assessment method

There are various assessment methods available such as:

• Workbooks
• Workshops
• Assignments/written reports
• Observation
• Discussion
• Product evidence
• Witness testimony

Personal qualities

These qualifications are designed for people who work in a sales environment, either in sales roles or performing sales functions, and who have direct contact with customers. The qualifications cover a range of functions including developing a sales strategy, managing sales territories and teams, and face-to-face and telephone selling.

Further progression

• Apprenticeship in Business Administration
• Apprenticeship in IT
• Apprenticeship in Customer Service
• Apprenticeship in Team Leading
• Apprenticeship in Management
• Apprenticeship in Retail
• Apprenticeship in Marketing