Business Administration Skills

This popular course examines the day-to-day workings of real-world companies and teaches you the techniques that help them to operate successfully. From learning to carry out basic administrative tasks to gaining higher level support skills, this course includes a wide range of units to meet the needs of learners and employers.

This Business Administration Skills course is comprehensive and designed to cover the key areas of the following curriculum. This course has been designed for 25 guided learning hours.

COURSE CURRICULUM

01. PROFESSIONALISM IN THE OFFICE ENVIRONMENT

• Positioning of your Job
• Improving Your Professionalism
• Enhancing Your Skills
• Communicating and Building Relationship
• Module Handouts- Professionalism in the Office Environment

02. BUSINESS ETIQUETTE

• Fundamentals of Professional Behaviour
• Interview Techniques
• Business Meeting
• Working in Multicultural Environment
• Module Handouts- Business Etiquette

03. COMMUNICATION IN BUSINESS ENVIRONMENT

• Business Communication
• Different Types of Communication Methods
• Effective Working for your Company Management
• Module Book- Communication in Business Environment

04. CRITICAL THINKING AND DECISIONS MAKING

• How to face for New Problems
• Identifying and Solving the Problem
• Decisions Making
• Module Book- Critical Thinking and Decisions Making

05. TIME MANAGEMENT SKILLS FOR YOUR CAREER

• Identifying your Goals
• Effective Energy Distribution
• Working with Your Personal Styles
• Building and Establishing your Action Plan
• Module Book- Time Management Skills for your Career

06. DEVELOPING CUSTOMER SERVICE SKILLS

• Principles of Customer Service.
• Identifying Customer Needs
• Customer Service & Telephone Etiquette
• Module Book- Developing Customer Service Skills

07. MANAGING CUSTOMER COMPLAINTS

• Handling Complaints
• Module Book- Managing Customer Complaints

08. STRESS MANAGEMENT

• Enduring Stress
• Module Book- Stress Management

ADDITIONAL STUDY MATERIALS- BUSINESS ADMINISTRATION SKILLS

• Additional Study Materials- Certificate in Business Administration

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded “Certificate in Business Administration Skills”.

Why Choose Us?

• Our courses represent outstanding value for money
• High quality e-learning study materials and mock exams.
• Each course is designed by industry experts, using an innovative interactive learning approach.
• Includes step-by-step guided videos tutorials.
• Benefit of applying NUS extra Discount Card.
• 24/7 Access to the Online Learning Portal.
• Anytime & Anywhere Learning.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.