Communication Skills Training

A one-day in-company training programme1 Day - On Request

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you.
Course Overview:
Great communication skills are the foundation for success with people. This course is for anyone wishing to improve their communication skills. All key aspects of interpersonal communication are covered with exercises at each stage to develop delegates communication skills. This interactive, fast moving day will:

1. Help delegates understand the positive and negative dynamics of communication.
2. Study communication and how communication works in the pragmatic and practical environment of business.
3. Provide delegates with a framework for improving the effectiveness of their own communication skills.

Programme Contents

What is Meant By 'Communication'?
The Need To Communicate
The Communications Iceberg
Communication Styles
- Individual Delegate Styles
- Developing the Most Effective Personal Style
The Power of Language
Personal Communication Skills
- Questioning Skills
- Listening Skills
- Empathy
Non-Verbal Messages
- The Silent Languages
Constructive One to One Communication
- Persuasive Communication
- Assertive Communication
- The Art of Reaching Workable Compromise
Communications within Groups
- Organisation of Groups
- The Group Leaders Role
- The Art of Collective Responsibility
Corporate Communications
- The Tools of Corporate Communication
Blind Communication
- The Written Word & Email
- Telephone Skills