Assertiveness Skills Training Course Norwich

Some people just don't like saying No or telling people they can't do something. They feel pressurised when someone senior asks them to do something. By not saying no, you are jeopardising the time you have available to carry out the tasks that you should be doing.

Assertiveness is about the art of confident communication. It's about being able to say no but is still respected. We need to be able to say no at times – in fact sometimes it's a necessity. Saying no in the wrong manner can have negative consequences and could have an impact on the relationship you have with people around you.

This course introduces and investigates the skills and approaches necessary to be more assertive and communicate more confidently.

By the end of the session, attendees will:

• Be able to recognise Aggressive, Passive and Assertive behaviour
• Understand where being assertive fits into your basic rights
• Be able to apply the skills necessary to be more assertive

Course Content

• Defining what Assertiveness is
• Understanding passive and aggressive behaviours
• Using a range of skills to be assertive
• Building relationships with others
• Different assertive approaches

Course Benefits

Being able to communicate more confidently and assertively means you build more effective relationships. Rather than saying no all of the time, or being aggressive with others, assertive allows you to get what you need without being pushy or stepping on others dignity.

Who should Attend

Anyone who is looking to communicate more effectively and confidently with others.

Session Breakdown

What is Assertiveness?

• An introduction to what Assertiveness is and what it means
• Why be assertive?

Aggressive and Passive Behaviours

• Understanding what assertiveness is not
• Looking at gut reactions and controlled reactions
• Understanding the link between these behaviours

Assertive Behaviour

• How to use different skills and behaviour to be assertive
• How to communicate more confidently
• How to use a controlled response and not a gut reaction

Assertiveness and Relationships with others

• Understanding where gut reactions and unconscious reactions come from
• Understanding how our reactions can drive aggressive and passive behaviours in others

Different Ways of Being Assertive

• Bill of rights – What is this and what does it mean?
• Broken Record
• I statements
• Power Words
• Giving feedback