Maximising Performance by Influencing and Persuading

The art of communication

Overview:

"The trouble is, those that only consider brass tacks don't always look at the copper tacks, or the steel tacks or the brass rivets."

Suitable for:

Individuals who need to influence change and who currently meet resistance

The Programme Topic Areas are:

• Core communication skills and Developing Positive Habits - understanding how our communication style impacts on the message that we are delivering.
• Questioning for Success
• Improving performance through assertiveness - each person is unique. It is sometimes a lot harder to work with some people than it is with others.
• Influencing skills and techniques - how to adjust our approach dependant on the person/people, situation and circumstance facing us
• Understanding and developing relationships with colleagues to reduce stress and maximise expertise - an old expression, yet true! 'Do what you've always done and you'll get what you've always got!'
• Summary & action plans agreed