Customer Service Skills
- Level
- Total time
Customer Service Skills
Starting dates and places
Description
Do you want more new business? Do you want to retain more business? If so, this workshop is for you!
Overview:
Customer Service - fulfilling organisational needs and the importance of how you do things.
Customers buy experiences, do they buy yours?
Repeat business - is your percentage of market share high enough?
Do you know the lifetime value of YOUR customers?
The silent complainer - how deadly are they?
The company ambassador - do you have enough?
As part of the course you will be able to set real objectives that will be linked to the growth of your business in relation to your customer service performance. You will see a return on investment by attending.
Suitable for:
Front line staff…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Do you want more new business? Do you want to retain more business? If so, this workshop is for you!
Overview:
Customer Service - fulfilling organisational needs and the
importance of how you do things.
Customers buy experiences, do they buy yours?
Repeat business - is your percentage of market share high
enough?
Do you know the lifetime value of YOUR customers?
The silent complainer - how deadly are they?
The company ambassador - do you have enough?
As part of the course you will be able to set real objectives that
will be linked to the growth of your business in relation to your
customer service performance. You will see a return on investment
by attending.
Suitable for:
Front line staff who wish to give their customers an outstanding
experience and customer-facing staff, supervisors and managers of
organisations seeking to improve or enhance their customer
satisfaction and loyalty.
The Programme Topic Areas are:
- Why customer service matters
- What is different about good service?
- Handling complaints constructively
- To get the best out of internal and external customers
- Customer service skills - a summary plus questions
- Have fun, enjoy and be successful
- Summary & action plans agreed
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.