Building Excellent Working Relationships

Why is it that there are some people who we just don't seem to hit it off with easily, whilst with others we manage to create rapport with ease? Why do we sometimes find it difficult to relate to others and to understand their point of view? Sometimes it even feels that we could be talking another language.

Overview:

As the workplace becomes more culturally, behaviourally and educationally diverse, more versatile interaction is essential to the success of the organisation. Building Excellent Working Relationships helps participants identify their own style and the styles of others, and how to use this knowledge to develop for more effective and productive working relationships. Each person is profiled as part of the course.

Suitable for:

Anyone who needs to be able to understand or influence the behaviour of others in order to communicate effectively with that person. This includes: all managers, irrespective of experience; Consultants; Team leaders; Supervisors; Project managers; Customer service staff.

The Programme Topic Areas are:

• Why do we naturally get on better with some people than others?
• The meeting; what worked well? And what didn't?
• Which of these people do you feel most comfortable with?
• Whats your preferred communication style?
• The Rapport Model
• How to use the Rapport Model to influence decisions
• How to use the Rapport Model to identify someone's style
• Doing business the other person's way (Working outside your comfort zone)
• Other ways of using the Rapport Model
• The power of using versatile behaviour for subtle influencing
• Summary & action plans agreed