Management Skills for the Senior PA

This course will suit experienced PAs or senior administrators who work closely with their organisation's senior management team, and who either already have management responsibility for junior staff or plan to take on this level of responsibility in the future.

This very practical course covers fundamental people management skills and the contextual positioning of managers within an organisation. You will learn how to motivate staff and communicate with people at all levels, including techniques to delegate tasks and manage difficult responses.

It will give you the skills to solve problems, deal with interpersonal conflict, and influence a range of organisational stakeholders towards your point of view. The course also helps you to identify key areas for personal development to improve your own managerial effectiveness.

• Problem solving skills to resolve or improve business issues

• Confidence to overcome concerns and objections from colleagues

• Techniques to deliver difficult feedback

• The ability to manage staff and delegate effectively

• Techniques that will motivate your team in order to achieve agreed objectives

• Principles of effective management

• Evaluating how senior administration staff enable the organisation to achieve its goals

• Assessing the knowledge, skills and personal attributes required for effective management

• Self evaluation against management best practice

• Selecting the most appropriate management style

• Communication skills

• Assessing the impact of interpersonal relationships and communication skills on performance

• Barriers to communication and how to overcome them

• Giving structured feedback upwards or downwards

• Applying a step by step structure to effectively delegate a task

• Motivation and personal effectiveness

• Defining common motivators and comparing theory with practice

• Motivating individuals to achieve optimum performance

• Motivation and its impact on team dynamics

• Self motivation - how to harness and maintain it

• Problem solving and conflict resolution

• Tools for effective analysis, problem solving and decision making

• Identifying the potential sources of conflict within organisations

• Techniques for preventing and managing conflicts

• Practical exercise

• Case study example to apply the tools and techniques learned

This course is mapped to QCF unit 'Management Skills for Senior Administration Staff.'

This course can be taken as part of our Institute of Administrative Management Level 4 Certificate in Office and Administration Management.

Really enjoyed the course, the trainer was excellent, will take back a lot of knowledge. Nice bunch of people. “

- Lilian Moran

Opcw