Hotel Receptionist & Opera PMS Hotel Software - 9 Weekend Course

You would like to start a career in a prestigious hotel but do not know where to start? Search no more… With over 90% of our students finding employment after course completion, Reception Academy is your perfect choice.

Our Hotel Receptionist course has been designed to prepare you for that first step into a rewarding career. With extensive training and practice on OPERA PMS, this course will boost your confidence and prepare you for your exciting future ahead.

Spectacular achievements come with preparation. Get the skills you need for the life you want. Do not wait and take our life-changing course now!

Course Material covered:

UK 5* Hotel procedures and brand standards: - Customer service procedures; Welcoming guests upon arrival and using correct terminology

• Checking guests in and out and all other booking/reservation procedures

Opera PMS Hotel Software:

This course is to over 85% hands-on system training and you will get extensive Opera PMS practice on:

• Creating bookings
• Check–In and Check-Out
• Amending bookings
• Processing payments
• Sending confirmations
• Using Opera PMS Options
• Individual and Company Profiles
• Profile Notes and Guest History
• Recording complaints
• Guest preferences and special requests
• Early arrivals and late departure procedure
• Processing Cancellations
• Introduction to Hotel Accounts

Sales and guest interaction:

• Role play sessions using our replica Hotel Reception desk in our classrooms
• Becoming familiar with hotel terminology (specific language used in the UK)
• Learning to up-sell a room to a guest
• Guest complaint handling

Employment Assistance:

• CV writing skills; guidance on creating the correct CV
• Interview techniques; guidance on how to perform in an interview
• Career path planning for a clear understanding of your future