Reception to Perfection

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Reception to Perfection

Ptp Training and Marketing Ltd
Logo Ptp Training and Marketing Ltd

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Ptp Training and Marketing Ltd offers their products as a default in the following regions: Bristol, Edinburgh, Leeds, Leicester, London, Manchester, Nottingham

Description

p The often used phrase, quot;just the Receptionistquot;, completely misrepresents the role. An excellent Receptionist is a most valuable resource for any business. Reception is pivotal as a crucial first impression for new clients, consistency for existing clients and disseminating information around the company. In so many ways, the Receptionist makes a substantial contribution to maintaining service standards and working relationships with both clients and colleagues./p p Reception to Perfection deals with the essential skills necessary to represent the business to the best possible effect, within the added pressures of 21supst/sup century communication./p p One - day course outline/p ul …

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Didn't find what you were looking for? See also: Operator / Reception, IT Security, Customer Service / Care, Planning, and Security.

p The often used phrase, quot;just the Receptionistquot;, completely misrepresents the role. An excellent Receptionist is a most valuable resource for any business. Reception is pivotal as a crucial first impression for new clients, consistency for existing clients and disseminating information around the company. In so many ways, the Receptionist makes a substantial contribution to maintaining service standards and working relationships with both clients and colleagues./p p Reception to Perfection deals with the essential skills necessary to represent the business to the best possible effect, within the added pressures of 21supst/sup century communication./p p One - day course outline/p ul li Course objective, personal objectives/li li 21st century communication issues/li li Who are our customers?/li li As a customer, how do you like to be treated?/li li What makes people feel valued? The service equation/li li Micro - moments of interaction/li li The communication blend, face -to- face and on the telephone/li li Non - verbal communication on the telephone/li li The primitive human response and communication leaks/li li Body language; voice; words/li li Making the best first impression - greeting clients professionally/li li Effective questioning/li li How are your listening skills? Accurate listening key points/li li Active listening/li li Taking and leaving messages/li li Recognising different styles of behaviour/li li Assertive communication/li li Assertive techniques/li li Saying no graciously/li li Dealing with challenging customer behaviour - angry, non - stop talker/li li Coping strategies/li li Summary, review and questions/li li Personal Action Plan/li /ul

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