Senior Level Communication Skills Workshop

Overview

Course duration: 2 days.

Really understand how you impact others and learn how to do so in the most effective and positive way. Two days where theory meets practice to challenge and inspire!

The emphasis of this workshop is on you and how you communicate. During thetwo days, ‘what you do’ will be examined and practised through a series of experiential learning activities. An open mind and an adventurous spirit are a necessity for everybody wishing to attend this exciting workshop - over 70% of the time is spent participating in challenging scenarios. You may well find yourself out of your comfort zone but you will leave the workshop with a Personal Action Plan identifying the key changes to make and skills to practise to build your self confidence and improve your communication techniques.

Is it right for me?

If you are a senior manager who communicates at all levels, and you want to improve the way you communicate, then this is the workshop for you. It will help you to increase your self-awareness and improve the impact and effectiveness of your communication in a most dynamic and thought-provoking way!

What will I learn?

By the end of this course you will be able to:

• Understand what generates obstacles to getting people to engage and cooperate with you.
• Understand how human belief systems cause you and others to adopt certain mindsets and behaviours in particular situations.
• Learn how to manoeuvre your mindset and that of others towards achieving a positive result.
• Learn how to focus on and understand the messages being transmitted consciously and subconsciously from others so that you can use them to produce a beneficial result.
• Change the way others feel by using phraseology, the way you sound and your physical presence.
• Discover methods which will allow you to become flexible so that you can instantly access an array of strategies to deal with whatever the situation demands.

What will it cover?

How Do You Communicate?

• How do you want others to see you?
• The Perception Divide – why it makes positive outcomes difficult for you
• Belief Systems – the Predator/Prey model

Creating the Right Atmosphere

• Increasing sensitivity to conscious and unconscious messages
• ‘What happens next?’ – compelling others to listen
• Mental stimulus to create engagement

Face-to-face High Impact Communications

• Eliciting and controlling emotional responses through words, sounds & physicality
• Using psychological masks to change and control responses
• Pulling the right triggers to move the communication to where you want it to go

Theory meets Practice

• What impact do you generate? – the way others see it
• Creating a ‘resonance’ with others to gain cooperation
• Overcoming inhibitions

Working with Others Confidently

• Feedback - responding and encouraging accurate and fair feedback
• Dealing constructively with negative or unresponsive people
• Your personal ‘blue print’ for change

Trainer Profile

Phil McKew

My delegates are often seeking to improve their image and impact with others – often senior professionals or other stakeholders. They need to raise their profile, build relationships and generally improve results.

Typical situations and scenarios that we discuss and practise include presentations, interviews, meetings, conflict and giving and receiving feedback.

I draw on a range of techniques including NLP, emotional intelligence, representational systems and transactional analysis to help you apply your learning to one or more important situations back at work.

The Faculty

Along withBev Holloway, Ann Marie Duggan and Andy Kane, Phil McKew ispart of the dedicated faculty team who will deliver this course. The initials next to each date below indicate which trainer is scheduled to deliver which event.

Recent delegates have said:

“Excellent course, facilitator really brought it to life – very engaging and inspiring”