Assertiveness
- Level
- Total time
Assertiveness
Starting dates and places
Northgate Arinso offers this product as a default in the following regions: N/A
Description
Course Description
It is not always easy to manage interactions with others ina way that ensures both parties feel respected, trusted andpositive throughout.This workshop will give you the opportunity to examine the waysin which your own behaviour and beliefs influence the way youdeal with people. It will also equip you with practical techniquesto help you become more assertive.
Course Content:
• Understanding what the difference is betweenaggressive, passive and assertive behaviours
• Understanding the importance of rightsand responsibilities
• How to use body language effectively to reachbetter outcomes
• How to make and refuse requests
• How to give and receive feedback in aconstructive …
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Course Description
It is not always easy to manage interactions with others ina way that ensures both parties feel respected, trusted andpositive throughout.This workshop will give you the opportunity to examine the waysin which your own behaviour and beliefs influence the way youdeal with people. It will also equip you with practical techniquesto help you become more assertive.
Course Content:
• Understanding what the difference is betweenaggressive,
passive and assertive behaviours
• Understanding the importance of rightsand responsibilities
• How to use body language effectively to reachbetter outcomes
• How to make and refuse requests
• How to give and receive feedback in aconstructive manner
• Techniques for becoming more assertive andresolving conflict
Who is it For?
Anybody who needs to influence others and manage relationshipsat work more effectively or those dealing in a customer facingservice role.
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.