Team Leaders and Supervisory Skills

This programme is designed for supervisors and team leaders who have had no formal management training. The course will explore in detail the role and responsibilities of the supervisor and examine the key principles of managing teams and resources in order to get the best out of them. Six core areas of competency have been identified as those most likely to impact on the workplace and give supervisors the practical skills they need. The programme will be underpinned by a theme of 'taking responsibility' and give the supervisors the confidence to perform their job roles to the full.

Course Overview:

• The role and function of the supervisor
• The psychology of motivation
• Getting the best from others
• Task management, planning and prioritising
• Identifying & dealing with performance
• Dealing with difficult people
• Problem solving and decision making
• Personal management & communication skills
• Active teams

Course Duration: 3 Days (2 days plus 1 day follow-up)