Influencing & Assertiveness

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Description

This programme will focus on those inter-personal skills that are an integral part of daily life. The ability to influence other people is an essential tool if people are to gain agreement and co-operation from others in order to achieve tasks and get things done. This course provides the necessary skills and formulas to help managers to create a powerful influencing style with colleagues and clients alike and distinguishes between assertive and aggressive behaviour.

Course Overview:

  • Understanding different personality types
    • Different personalities / Building rapport
  • Giving & receiving criticism ~ 10 rules for giving feedback
  • Dealing with conflict & difficult situations
  • Difficul…

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Frequently asked questions

There are no frequently asked questions yet. Send an Email to info@springest.co.uk

This programme will focus on those inter-personal skills that are an integral part of daily life. The ability to influence other people is an essential tool if people are to gain agreement and co-operation from others in order to achieve tasks and get things done. This course provides the necessary skills and formulas to help managers to create a powerful influencing style with colleagues and clients alike and distinguishes between assertive and aggressive behaviour.

Course Overview:

  • Understanding different personality types
    • Different personalities / Building rapport
  • Giving & receiving criticism ~ 10 rules for giving feedback
  • Dealing with conflict & difficult situations
  • Difficult people scenarios
  • Comparing influence & assertiveness
    • Comparing influence and power
    • Understanding who you want to influence
    • Influencing skills and body language
  • Dealing with manipulation
  • Hints and tips on the art of persuasion
  • Personal power and energy
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There are no frequently asked questions yet. Send an Email to info@springest.co.uk