Advanced Telephone Sales

The content of this programme assumes the delegate has mastered the essential skills of telephone sales. Here we examine the telephone as a powerful and cost effective sales tool and explore the psychology of the sales process. The result will be a more confident and enthusiastic sales professional working smarter for results.

Course Overview:

• Converting enquiries into solid sales
• The buying & selling process
• Establishing decision makers quickly
  • Avoiding time wasters
• Advanced questioning techniques
• Defining communication channels
• How to really listen ~ the spoken word & the unspoken meaning
• Controlling the transaction
  • The balance of power
• Asking for the business
• Dealing effectively with objections
  • Delegate role-play scenarios
• Personal motivation / warmth / enthusiasm
• Professionally following up