Protocol and Travel Management

Total time

Protocol and Travel Management

London Corporate Training
Logo London Corporate Training

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Description

  • Protocol Managers and Travel Managers, who are experienced but who would like a refresher
  • Protocol Officers and Travel Officers, who would like to develop their expertise and skills
  • Protocol Executives and Travel Executives who would like to develop their expertise and skills
  • Events, exhibitions and meetings organisers to help to incorporate Protocol and Travel needs in their planning
  • Public Relations and Communications Managers to promote knowledge and understanding of how Protocol and Travel Management contributes to successful Public Relations
  • Public Relations Officers and Public Relations Executives to develop knowledge and understanding of the skills and what is required in the P…

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Didn't find what you were looking for? See also: Travel Studies, Travel, Tourism & Hospitality, Six Sigma, Process Management, and Project Management.

  • Protocol Managers and Travel Managers, who are experienced but who would like a refresher
  • Protocol Officers and Travel Officers, who would like to develop their expertise and skills
  • Protocol Executives and Travel Executives who would like to develop their expertise and skills
  • Events, exhibitions and meetings organisers to help to incorporate Protocol and Travel needs in their planning
  • Public Relations and Communications Managers to promote knowledge and understanding of how Protocol and Travel Management contributes to successful Public Relations
  • Public Relations Officers and Public Relations Executives to develop knowledge and understanding of the skills and what is required in the Protocol and Travel Management function
  • Communications Officers and Communications Executives

Course objectives

  • To develop and strengthen current management processes used within Protocol and Travel functions, highlighting the most efficient methods and up-to-date techniques
  • To ensure the delivery a high quality service to all users in the most cost-effective way
  • To understand how to build strong and durable relationships with all suppliers, agents and contacts
  • To develop the skills of the delegates using relevant, inter-active, practical tools and techniques

Course content

Managing the Protocol and Travel function

  • Creating streamlined structures and systems
  • Managing budgets; monitoring and controlling allowances and expenses
  • Keeping up-to-date with rules and changes on passports, visas, security, health and insurance requirements
  • Applying all policies, processes and procedures fairly
  • Anticipating risks and planning for unexpected crises

Understanding requirements

  • Keeping records of the preferences of users of Protocol and Travel services
  • Developing durable relationships with suppliers, agents and contacts
  • Negotiating the best deals with suppliers and agents without threatening relationships or quality of service
  • Organising events, exhibitions and meetings, nationally and internationally
  • Turning complaints into opportunities

Duties for protocol and travel management

  • Planning, organisation and management of protocol duties
  • Top tips for arranging travel and accommodation
  • Meeting business travel requirements
  • Research all possible options and prioritising the best
  • Overcome problems with visas, tickets, accommodation and transport

Communication and diplomatic skills required

  • Meet expectations of visitors, clients and internal staff
  • Deal with difficult people
  • Understand cultural differences
  • Manage changes of previously made arrangements
  • Develop strong relationships with embassies

Dealing with dignitaries

  • Order of dignitaries for entering a room, being introduced, seating, presenting and talking
  • Flags and their protocol
  • Order of precedence for official ceremonies and events
  • Understanding national tradition, customs and culture
  • Meetings dignitaries and meeting their expectations
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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.