Facilities Management

• The course is applicable for beginners in the industry as well as those practitioners with limited experience in the field. It is also applicable for staff working in an FM environment as well as existing facilities managers.

Course objectives

• To develop an understanding of the role of the Facilities Manager
• To understand the requirements of FM within the organisation
• To identify the skills and competencies required by a facilities Manager
• To develop the required Ability to implement best practice FM operations
• To understand the various risks and safety issues within FM
• To implement and manage maintenance programmes
• To manage and control contractors’ performance and costs

Course content

Role of the Facilities Management Team within the Organisation

• Overview of FM
• Understanding the importance of FM
• Expectations of FM
• Facilities Needs Assessment
• Defining Hard and Soft services
• Core Competencies of an FM professional

Key Elements of Facilities Management

• Understanding the organisational goals and objectives
• Understanding Support Services
• Managing People and Resources
• Managing Premises
• Managing Contractors on a daily basis
• Managing the Working Environment

Health, Safety, Environmental and Workplace Legislation

• Health and Safety at Work
• Handling workplace law
• Understanding sustainability and environmental issues
• Environmental efficiency
• Risk Assessment
• Risk Mitigation

Maintenance and Repairs

• Preventative Maintenance Management
• Heating, Ventilation and Air Conditioning (HVAC) Maintenance
• Lifts and Escalators Maintenance
• Risk Based Maintenance
• Corrective Maintenance
• Emergency Corrective Maintenance

Management and Control

• Managing Internal Customer Service and Expectations
• Managing Risk
• Controlling Costs
• Service Level Agreements
• Contractors’ Performance
• Space Management