Advanced Supervisory Skills

• Senior and experienced supervisors who would like to develop into managerial responsibility
• Supervisors who would like to develop into a more senior supervisory role
• Senior supervisors who would like to refresh and develop their skills
• Supervisors who would like to develop their practical and relevant skills and techniques
• Senior team leaders
• Senior project supervisors

Course objectives

• To set objectives and targets to achieve the vision, mission and goals of an organisation
• To apply the skills of leadership to enhance the supervisory role
• To motivate people and build successful teams
• To develop verbal skills to influence people with a constructive outcome
• To develop assertiveness skills to cope confidently with different people
• To solve problems creatively and develop and sound decision-making techniques
• To increase effectiveness of time management and control stress

Course content

Setting Objectives and Targets

• Where are you now and where do you want to be, by when?
• Plan and actions required to achieve these objectives
• Improve organisational, team and individual performance with quantifiable targets
• Monitoring, measuring and feeding-back results

Leadership

• Vision, roles and responsibilities of an inspirational leader
• Qualities, skills and commitment required
• Adapting leadership styles to different situations
• Overcoming the challenges of leadership

Motivation

• Factors which motivate you and others
• Achieving organisational goals with a motivated workforce
• Increasing motivation to improve individual performance
• Management skills required to motivate individuals and teams

Team Building

• Characteristics of an effective team
• Roles and responsibilities of individuals in the team
• Building a strong team which delivers results
• Delegating, appraising, evaluating, coaching and mentoring skills for team-building

Verbal Communication Skills

• Structure simple messages using appropriate language and delivery
• Listen attentively to ensure mutual understanding
• Generate productive and open discussions to solve problems
• Overcome the barriers to effective verbal communication

Influencing Skills

• Analysis of factors which influence people
• How to influence people without power and authority over them
• Chairing and participating in meetings which produce results
• Finding common ground and reaching agreement

Assertiveness

• Characteristics and skills of assertiveness
• Handling difficult people with confidence
• Giving feedback and receiving criticism constructively
• Responding appropriately to aggressive, assertive and passive people

Creative Problem Solving and Decision Making

• Analysis of causes, symptoms and implications of a problem
• Generating a range of creative solutions
• Prioritising options against objective criteria to make a decision
• Implementing decisions, evaluating results and responding to feedback

Time and Stress Management

• Prioritising and organising work according to goals
• Eliminating time wasters
• Identifying the causes and symptoms of stress
• Planning and implementing your strategy to avoid burnout