Effective Interpersonal Skills
- Level
- Total time
Effective Interpersonal Skills
Starting dates and places
GBC Learning & Development offers their products as a default in the following regions: Kingston, London, Oxford, Peterborough, Portsmouth, Reading, Salisbury, Southampton, St Albans, Surrey, Sussex, Westminster
Description
This course is highly interactive and participative with a small group and experienced trainer.
Duration: A one day training course
Suitable for: Anyone who would like to enhance their performance by improving their working relationships. The course is designed to help you to develop your people skills and examine the ways you communicate and deal with clients, suppliers and internal colleagues at all levels.
Objectives:
- Have identified their individual Interpersonal Skills
- Understand how to improve their Communication skills
- Understand the difference between Submissiveness, Assertiveness and Aggressiveness
- Learn how to communicate with others in a way which helps to get your message across taking into account possible differences in working and communication styles
- Have di…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This course is highly interactive and participative with a small group and experienced trainer.
Duration: A one day training course
Suitable for: Anyone who would like to enhance their performance by improving their working relationships. The course is designed to help you to develop your people skills and examine the ways you communicate and deal with clients, suppliers and internal colleagues at all levels.
Objectives:
- Have identified their individual Interpersonal Skills
- Understand how to improve their Communication skills
- Understand the difference between Submissiveness, Assertiveness and Aggressiveness
- Learn how to communicate with others in a way which helps to get your message across taking into account possible differences in working and communication styles
- Have discussed and practiced how to use effective people skills in a variety of workplace situations such as Influencing and Persuading
- Develop skills in successful Delegation and handling constructive Criticism
- Learn how to improve working relationships
- Create an Action Plan for the future
Locations: Guildford, Surrey & London
Course Description
Introduction & Workshop Objectives
- Finding out what you want to achieve today
Interpersonal Skills
- What are Interpersonal Skills?
Communication Skills
- Ways how to improve the effectiveness of your communication and reduce misunderstandings
- The importance of active listening
- Questioning and paraphrasing technique
Assertiveness Skills
- What is Assertiveness?
- What is the difference between Submissiveness, Assertiveness and Aggressiveness
- How Assertive are you?
Understanding and valuing differences
- Appreciation of different communication and working styles
- Find out which style you prefer
- Practice adjusting the way how you communicate to the style of the person we talk or write to
Practicing various Interpersonal Skills
- What is the crucial question when Persuading other people?
- How can you Influence people around you? Feedback and Delegation - Applying
Interpersonal Skills
- How to Delegate effectively
- Handling Criticism constructively
Summary and Close
- Review the main Learning Points from the workshop
- Creating an Action Plan for the future
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.