Level 2 Diploma Hospitaltiy Services (QCF) - Front of House Reception

This qualification is aimed at those working in the hospitality industry, in reception and front of house areas. This qualification can be taken whilst in the workplace to allow hands on experience as you train. It is a flexible route allowing a wide range of units. Qualification Structure: To achieve the full qualification individuals need to achieve credits from a combination of mandatory and optional units. Group A Mandatory Units: * Maintain a safe, hygienic and secure working environment * Contribute to effective teamwork * Give customers a positive impression of your self and your organisation Group B Optional Units: * Deal with arrival of customers * Deal with bookings * Prepare customer accounts and deal with departures * Deal with communications as part of the reception functions * Provide reception services * Resolve customer service problems * Promote additional services or products to customers * Maintain customer service through effective handover * Maintain and deal with payments Benefits: * Obtain a recognised qualification * Up to date skills and knowledge * Proven motivation to succeed within the industry/sector * Increased progression opportunity within the industry Duration: A minimum of six months to complete, although depending upon the individual this may be completed within a shorter timescale. For more information please contact the Business Hub on 01452 563400.

There is no formal entry criteria but you must have the ability to complete a qualifcation at Level 2. All applicants are assessed at interview to ensure correct level of study. Prior qualifications or experience in a relevant job will be taken into consideration.

Progression onto Level 3 qualifictions.

Gloucestershire College success rates for these qualifications are always well above the national average.

A learner said 'I really enjoyed this qualification and it helped me to reflect and improve in my job role, I would recommend this to anyone working in this industry'.

Please contact the Business Hub on 01452 563457 for more information