Managing People Effectively

This training course has been designed specifically for anyone who has responsibility for managing or supervising the performance of an individual or a team. The course provides a robust framework of skills for managers at every level. In addition to the standard management tools, the programme supports the manager who wishes to revisit the principles of role modelling appropriate managerial behaviours. The key objective is to get the best from your people through support, encouragement and effective coaching. By the end of the training delegates will:
• Understand the characteristics of a good manager
• Attain results through setting objectives
• Learn a framework for the performance review
• Gain understanding though questioning and listening
• Distinguish between and deliver motivational and developmental feedback
• Appreciate the power of motivation

Introduction & workshop objectives

• Establish what you want to achieve

Characteristics of an effective manager

• Identify and role model appropriate and desirable behaviours

Setting objectives and measuring results

• How to set SMART objectives

Questioning and listening

• Skills for getting information
• Listening - the critical element of communication

Delivering effective feedback

• Motivational
• Developmental

Performance

• Defining Expectations
• Observing Performance
• Measuring output

Motivation and dissatisfiers

• The key to gaining optimum performance from your team

Action planning

• Commit to action for the future
• Start now

Summary and close