Alternatives for SDI - Service Desk Analyst (SDA)

Unfortunately it is not possible to request a brochure for this training. Here you will find some alternatives for "SDI - Service Desk Analyst (SDA)" by Focus on Training. We hope we helped you to continue your search for training information.

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Outstanding Customer Service Skills

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An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimatel…

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SDI Service Desk Manager (SDM)

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Prerequisites:It is strongly recommended that candidates have more than 3 years experience within the Service Desk environment before atten…

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SDI – Service Desk Manager (SDM)

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Overview Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logi…

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City & Guilds Level 2 Certificate in Customer Service

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This Level 2 aims to develop the learners knowledge and understanding of the principles of effective customer service. It will help develop…

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SDI Service Desk Analyst (SDA)

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Prerequisites:There are no prerequisites for this course.Course Description:Excellent Service Desk support is vital to ensure a company con…

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SDI – Service Desk Analyst (SDA)

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Overview Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibili…

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Help desk skills

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Delivering Exceptional Service Levels Who Should Attend And Why This practical workshop highlights the need for excellent communication ski…

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ITIL Foundation v3 Course Training

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SUMMARY: During the course, delegates will gain knowledge of the internationally recognised best practice terminology, structure, basic con…

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Help Desk Basic Troubleshooting for IBM Lotus Domino 8

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Prerequisites:The prerequisite for this course is the IBM elearning course entitled Help Desk Fundamentals for IBM Lotus Domino 8, or equiv…

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ITSM - ITIL Practitioner

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Overview: The ITIL Practitioner course is practical course designed to help learners implement service improvements. It is a comprehensive …

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Service Desk Professional

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Course Description:Effective customer service skills are becoming increasingly important in a Service Desk environment. This course enables…

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ITIL Service Management Awareness

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Course Description:IT Service Management is about promoting professional, efficient and effective support & delivery of IT Services that me…

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ITIL ® 4 Specialist: Monitor, Support and Fulfil - eLearning (exam included)

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ITIL® 4 Specialist: Monitor, Support and Fulfil - eLearning (exam included) ITIL 4 Specialist: Monitor, Support, and Fulfil is a series of …

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Skillsfirst Diploma in Retail with ESOL Level 1

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This course will give you a taste of the retail industry and added English language support. It will start to build your knowledge of retai…

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Building and Using Competency Frameworks

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The development of Organisational Competencies and a Competency Framework provides a blueprint for outstanding performance and ensures perf…