Alternatives for SDI - Service Desk Analyst (SDA)
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Outstanding Customer Service Skills
An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimatel…
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SDI Service Desk Manager (SDM)
Prerequisites:It is strongly recommended that candidates have more than 3 years experience within the Service Desk environment before atten…
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SDI – Service Desk Manager (SDM)
Overview Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logi…
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- Extra info: 2015 exc. VAT
City & Guilds Level 2 Certificate in Customer Service
This Level 2 aims to develop the learners knowledge and understanding of the principles of effective customer service. It will help develop…
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SDI Service Desk Analyst (SDA)
Prerequisites:There are no prerequisites for this course.Course Description:Excellent Service Desk support is vital to ensure a company con…
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SDI – Service Desk Analyst (SDA)
Overview Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibili…
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- Extra info: 1210 exc. VAT
Help desk skills
Delivering Exceptional Service Levels Who Should Attend And Why This practical workshop highlights the need for excellent communication ski…
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ITIL Foundation v3 Course Training
SUMMARY: During the course, delegates will gain knowledge of the internationally recognised best practice terminology, structure, basic con…
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Help Desk Basic Troubleshooting for IBM Lotus Domino 8
Prerequisites:The prerequisite for this course is the IBM elearning course entitled Help Desk Fundamentals for IBM Lotus Domino 8, or equiv…
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ITSM - ITIL Practitioner
Overview: The ITIL Practitioner course is practical course designed to help learners implement service improvements. It is a comprehensive …
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Service Desk Professional
Course Description:Effective customer service skills are becoming increasingly important in a Service Desk environment. This course enables…
ITIL Service Management Awareness
Course Description:IT Service Management is about promoting professional, efficient and effective support & delivery of IT Services that me…
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Skillsfirst Diploma in Retail with ESOL Level 1
This course will give you a taste of the retail industry and added English language support. It will start to build your knowledge of retai…
Building and Using Competency Frameworks
The development of Organisational Competencies and a Competency Framework provides a blueprint for outstanding performance and ensures perf…
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- Extra info: VAT