ITSM - ITIL Practitioner

Overview:

The ITIL Practitioner course is practical course designed to help learners implement service improvements. It is a comprehensive course that will teach learners the guiding principles of the ITIL philosophy which includes service improvement approach, organisational change management and metrics and measurement.  The course offers first-hand knowledge on new competencies based on metrics and change management. The core goal of this approach is to deliver effective and an increased level of customer satisfaction.

The ITIL Practitioner course gives individuals insight to provide a more comprehensive approach to continually improve services and align it with their business needs.

The ITIL Practitioner course will enable practitioners to help their organisations. The ITL Practitioner is worth 3 credits towards achieving the ITIL Expert qualification. Additionally, it is worth 15 points towards the ITIL digital badge which is a part of the ITIL membership programme. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of The ITIL Practitioner course.

Why consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

• Learn the concepts of service management.
• Learn how to implement service management approach.
• Understand the metrics and measurement.
• Learn the guiding principles of ITIL Practitioner.
• Learn how to implement organisational change management.
• Learn how to implement effective communication.

Course Curriculum

• Module 01: Introduction to ITIL Practitioner – VO
• Module 02: ITSM and Continual Improvement
• Module 03: Principles and Themes
• Module 04: Organizational Change Management (OCM)
• Module 05: Effective Communication to Enable CSI
• Module 06: Use Metrics and Measurement
• Module 07: CSI Approach
• Module 08: Integrating CSI with ITIL and Beyond

 Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Who is this Course aimed at?

• The course is aimed at professionals in IT development
• IT operations managers
• IT service delivery managers

Method of Assessment

At the end of the ITIL Practitioner course you will be required to take a multiple choice question assessment test comprising of 40 questions within 135 minutes duration. The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, open book.

If it is an official exam you will have to purchase it separately on the relevant website.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Practitioner.

Entry Requirements

• The course requires learners to have followed the ITIL Foundation training course.

Awarding Body

The certificate will be awarded by ITIL. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete ITIL Practitioner you will be qualified to work in the following positions. The ITIL Practitioner qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

• IT Manager – £38,366 per annum
• IT Consultant – £38,976 per annum
• IT Architect – £57,806 per annum
• Business Analyst – £35,543 per annum
• IT Project Manager – £42,549 per annum
• IT Team Leader – £35,044 per annum

Other Benefits

• Written and designed by the industry’s finest expert instructors with over 15 years of experience
• Repeat and rewind all your lectures and enjoy a personalised learning experience
• Gain access to quality video tutorials
• Unlimited 12 months access from anywhere, anytime
• Excellent Tutor Support Service (Monday to Friday)
• Save time and money on travel
• Learn at your convenience and leisure
• Quizzes, tests mock exams, practice exams to ensure you are 100% ready
• Eligible for a NUS discount card
• Free Career Support Service
• 25% Discount on personal Statement and covering letter writing service
• Free Access to Over 150 courses for 2 days (48 hours)
• Free access to course before you purchase (For selected courses only)