ITIL Service Management Awareness

Course Description:

IT Service Management is about promoting professional, efficient and effective support & delivery of IT Services that meet agreed service levels and costs on an ongoing basis.

Ever-changing business requirements, heightened organisational reliance on IT and the increasing complexity of IT systems coupled with on-going management pressure to reduce costs provides an increasingly challenging environment for today's IT staff.

All these factors have caused most leading organisations to carefully examine how they implement, support and deliver IT Services.

This course provides an introduction to some of the key themes of best practice IT Service Management based on the public ITIL®(IT Infrastructure Library®) guidance.

(ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office)

(IT Infrastructure Library ® is a Registered Trade Mark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce)

The course consists of short informal presentations on each area. Participation is encouraged and practical examples are used to illustrate the content. The focus is on providing an enjoyable but informative event that provides impetus for implementing Service improvements in the delegate's organisation.