ITIL Specialist - Business Relationship Mgt

Level

ITIL Specialist - Business Relationship Mgt

Focus on Training
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Description

Those working or preparing to work in a Business Relationship Management role whether at a technical, operational, supervisory or managerial level.

This course may also be of interest to Project Managers, Business Managers and Business Process Owners.

The purpose of the Specialist qualification in Business Relationship Management is to certify that the candidate has gained the knowledge of relevant industry best practices and is capable of applying them in a working environment.

Holders of the ISEB Specialist Certificate in Business Relationship Management will be able to demonstrate their competence in, and their ability to:

• Explain the goal and objectives of Business Relationship Manage…

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Those working or preparing to work in a Business Relationship Management role whether at a technical, operational, supervisory or managerial level.

This course may also be of interest to Project Managers, Business Managers and Business Process Owners.

The purpose of the Specialist qualification in Business Relationship Management is to certify that the candidate has gained the knowledge of relevant industry best practices and is capable of applying them in a working environment.

Holders of the ISEB Specialist Certificate in Business Relationship Management will be able to demonstrate their competence in, and their ability to:

• Explain the goal and objectives of Business Relationship Management
• Understand and explain processes, roles and functions, especially those related to BRM
• Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to BRM
• Develop and improve the internal, customer and business focus of BRM
• Define the value of IT to the business, the business value chain and the value network
• Implement and manage the processes for managing the provision of service, implementation of new services and service reporting through all stages of the service lifecycle
• Develop and agree the approach to business/IT alignment in collaboration with the relevant stakeholders
• Develop relationships with customers and business managers by meeting, discussing, reviewing and negotiating with customers, users, stakeholders and other business managers
• Understand the business viewpoint and the need for communication
• Use and apply the Demand Management process to define future customer and business needs
• Assist with the production of business cases
• Be aware of the support tools and techniques available for the implementation and support of Busines Relationship Management, where possible identifying and instigating improvements
• Practical analysis of reports and statistics and proposing resolutions to improve the overall service performance
• Produce BRM reports for dissemination and interpret and use their contents
• Understand the interdependencies between BRM and other IT areas and processes
• Assist with the planning and implementation of BRM

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.