Interpersonal Effectiveness for Managers

Suitable for supervisors, team leaders or newly appointed managers, who are looking to improve their interpersonal skills in order to develop better working relationships. It is an all purpose course designed to be relevant to a variety of functions and industries.

By the end of this course you will be able to:

• Identify your personal behavioural style and understand its effect on the performance of yourself, your team and colleagues.
• Recognise the human dynamics at work within your team.
• Contribute in a more productive manner as a manager or team leader.
• Adopt an appropriate style of interpersonal behaviour for the variety of interactions you complete during a working day.
• Enhance the performance and motivation of your team and individual team members.
• Deal with difficult people and conflict whilst maintaining effective working relationships.

This two-day course focuses on enhancing interpersonal skills and improving working relationships. Delegates will develop an insight into how others see them and increase their options when dealing with conflict, low morale, poor motivation or work-related problems.

The course will enable you to understand how to improve your working relationships with your team members. You will leave the course with a personal action plan identifying key changes to make and skills to practise to build your self-confidence and improve your management and interpersonal techniques.