Overcoming Objections
Starting dates and places
This product does not have fixed starting dates and/or places.
EEF offers their products as a default in the following regions: Birmingham, Bristol, Cambridge, Cardiff, Coventry, Leeds, Leicester, Liverpool, Manchester, Newcastle, Norwich, Sheffield
Description
This half day session is designed for anybody in a sales or influencing role looking to overcome resistance and client concerns to proposals and presentations. It will look at practical techniques with the aim of gaining agreement without creating client conflict.
Who should attend the Overcoming Objections course?
Anybody in a sales or influencing role looking to overcome resistance and client concerns to proposals and presentations.
What are the benefits of attending Overcoming Objections training?
At the end of the course the delegates will……
- Understand the importance of objections and why customers raise them.
- Have examined the most common objections and considered logical respon…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
This half day session is designed for anybody in a sales or influencing role looking to overcome resistance and client concerns to proposals and presentations. It will look at practical techniques with the aim of gaining agreement without creating client conflict.
Who should attend the Overcoming Objections course?
Anybody in a sales or influencing role looking to overcome resistance and client concerns to proposals and presentations.
What are the benefits of attending Overcoming Objections training?
At the end of the course the delegates will……
- Understand the importance of objections and why customers raise them.
- Have examined the most common objections and considered logical responses to those objections.
- Have examined a specific model to understand customer resistance and be able to overcome objections without conflict.
- Understand the right questions to ask the customer.
- Understand how to explain the key benefits to overcome or minimise the customer's concern.
- Understand when and how to gain agreement.
Key topics in the Overcoming Objections course
Define resistance and objections
Identify the common objections
Skill and technique
- Specific skill-based model
- Resolve issues - avoid conflict
Asking the right questions
- Clarifying misunderstandings
- Choosing the most appropriate questions
Ensure we have really understood the concern
- Clarifying own understanding
- Effective listening
Presenting the solution
- Specialist knowledge - products and services
- Benefits to the client
Closing the Sale
Audience: Team Leaders, Middle Managers, First line managers
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.