Travel and Tourism Level 2 Diploma

Take your first steps towards a fantastic career in travel with the Diploma in Travel and Tourism. It prepares you for a range of travel-related careers with a big focus on working with people and customers.

The twelve units offer a specialist qualification that focus on particular aspects of employment within the travel and tourism sector:
• the UK travel and tourism sector
• understanding customer service in travel and tourism
• developing customer service skills in travel and tourism
• understanding the nature and effects of world travel
• UK tourism destinations
• European holiday destinations
• worldwide holiday destinations
• exploring marketing in travel and tourism (double unit)
• preparing for employment in travel and tourism
• developing employability skills for travel and tourism
• residential study visit for travel and tourism

You also complete:
NCFE Level 2 Certificate for Resort Representatives: the resort representative has an important role in representing the tour operator and ensuring the success of clients’ holidays. This qualification provides the skills knowledge and understanding required to carry out the role of a resort representative.

Functional Skills: you get the chance to gain useful transferable skills in communication application of number and ICT

Welcome Host Award in Customer Service: customer service is very important in any industry but especially travel and tourism. With this award you identify and demonstrate skills which promote excellent customer service.

There are no exams on this course. All 12 Level 2 diploma units are assessed by completion of assignments which you produce throughout the year. You also do various activities and role-plays under observation.The Level 2 Certificate for Resort Representatives is assessed by the completion of work throughout the year. This builds a portfolio of evidence.

As well as tutorials and assignments you take part in residential trips and visits to travel and tourism organisations.

You gain these qualifications and awards:
• Edexcel Level 2 BTEC Diploma in Travel and Tourism
• NCFE Certificate for Resort Representatives
• Welcome Host Award
• Edexcel Functional Skills Level 1 or 2

Applicants for a Level 2 programme will normally have:
- At least 4 GCSEs at Grade D or above and/or a completed Level 1 award
- GCSEs to include English and Maths at Grade D or above or Level 1 Functional Skills qualifications
-The willingness to study for an additional qualification in English and/or Maths
-If you are interested in a Level 2 programme and have alternative qualifications you would like us to consider please contact us with your details

Applicants will be invited to attend an interview and complete an internal assessment. All students will have their literacy and numeracy needs supported within the programme.

On successful completion of the course you may want to continue your education by studying the Level 3 BTEC Extended Diploma in Travel and Tourism at City of Oxford College. Alternatively you can find employment in the travel and tourism industry.