ILM Level 2 Award in Business Improvement

This business improvement course is designed to equip work teams to improve their contribution to any aspect of business performance in their work area.

Who should attend the ILM Level 2 Award in Business Improvement course?

This course is recommended for any team leader or member who would benefit from improving their business performance.

What are the benefits of attending ILM Level 2 Award in Business Improvement training?

Each candidate will select and address a real project from their own operation as the basis of the course and their assessment. By the end of the course, successful delegates will:

• be able to contribute to improving business performance in their own work area
• had had the opportunity to develop new skills in order to improve their employer's business
• have won a qualification accredited by the nationally respected Institute of Leadership and Management

Key topics in the ILM Level 2 Award in Business Improvement course

Business improvement techniques

• Tools: cause/flow/Pareto charts
• Techniques: lean manufacturing, Kaizen system, 8Ds
• 5S, SMED, 6Sigma, OEE
• Involving teams in creative thinking
• Cost–benefit analysis
• Fixed and variable costs

Using information for action

• How to identify the information you need
• How to solve problems and make decisions

Understanding health and safety

• Potentially harmful work practices
• Risk assessment in the workplace

Achieving objectives in the workplace

• Setting SMART objectives
• Prioritising and planning to achieve

Satisfying customer requirements

• Service standards and performance indicators
• Meeting customer needs and expectations

Understanding effective team working

• Four stages of team formation
• Belbin team roles and how they can benefit team work

Methods of communicating

• Stages in the communication process
• How to overcome communication barriers

Audience: Team Leaders, First line managers