Communication Skills in the Workplace

Poor communication skills often causes relationship difficulties, hindering the achievement of business objectives. Effective communication is critical to building a successful career. This course is approved by the Institute of Leadership and Management (ILM) and enables participants to access an ILM Development Award.

• Understand the importance of active listening and learn how to portray your message to suit the audience
• Develop the skills needed to communicate clear, confident and effective messages
• Evaluate your own style and look at new ways to improve it

Anyone looking to achieve results in the workplace through communicating effectively.

What you will learn:

• The principles of communication
• How to analyse body language and the messages portrayed
• The influential model and how it can help to communicate your point and persuade people
• Active listening skills and empathetic techniques needed to build a rapport
• How to plan and structure a conversation
• Using the written word to communicate and how to understand different tones
• How to draft letters, emails and reports
• How to turn a plan into action