ILM LEVEL 5 Unit – Managing Improvement

Who is the course for?

This ILM Level 5 Unit is designed for middle managers, helping them to develop their skills and experience and prepare for senior management responsibilities.

The ILM (Institute of Leadership & Management) recognises that all organisations are different; their qualifications are designed with the in-built flexibility to adapt to meet employers’ diverse staff development needs. The unique unit-based qualifications structure gives employers the freedom to select from an array of optional units, to build programmes that deliver the specific skills and knowledge required from their colleagues.

Benefits for individuals

• Use core management techniques to drive better results
• Develop your ability to lead, motivate and inspire
• Provide strategic leadership as well as day-to-day management
• Benchmark your managerial skills
• Raise your profile in your organisation.

Benefits for employers

• Encourage strategic thinking at this level of management, to foster business improvement
• Engage middle managers with training and development – this qualification is designed to provide clear, measurable benefits to career-minded professionals
• Customise this qualification to your development needs.

What will I study?

By undertaking this unit, students will better understand the following:

1. Effectiveness of the organisation and own ability to manage and improve quality to meet customer requirements

• Quality and customers; quality assurance, quality control and quality auditing
• Quality systems such as BSI, ISO and IiP (benefits and accreditation)
• Total Quality Management
• Tools for maintaining quality, such as records and, where relevant to organisation, the use of statistics
• Conformance and development and practical steps to improve quality
• The costs of quality (positive and negative aspects)
• Concept of internal and external customers and their importance as the focus of the organisation’s activities
• Methods of identifying potential customers
• Methods of identifying customer requirements and monitoring customer satisfaction
• Benchmarking service standards
• Techniques of work and improvement planning to meet customer requirements, such as specifications and service standards, scheduling, and logistics

2. Plan and implement projects to meet, and if possible exceed, customer requirements

• Scoping an improvement plan to identify and prioritise areas for improvement, define success criteria and set targets for improvement to meet customer requirements
• Developing and implementing an improvement plan

How will the course be delivered?

Classroom based sessions alongside other members of the group.

Course Entry Requirements

Candidates would normally have completed the ILM Level 3 Certificate in Leadership & Management and/or be employed in a managerial role. An informal discussion with the Programme Leader is recommended to ensure that the qualification meets individual needs.

The college operates a no refunds policy as detailed below. Cancellations and transfer requests are subject to the following conditions:

• More than 4 weeks notice – no charge
• 4 weeks notice – 30% of the cost
• 2-3 weeks notice – 50% of the cost
• 1-2 weeks notice – 75% of the cost
• Less than 1 weeks notice – 100% of the cost

All cancellations must be made in writing and are subject to a £10 administration charge. The full fee’s policy is available on request.

What will I get at the end of the course?

ILM Level 5 Unit – Leading Innovation & Change

What can I do next?

See our other ILM courses available on our website here or contact us.

How much does it cost?

The course fee is only £225.00 per delegate including 6 months trial studying membership of the ILM, Tuition, Registration, Assessment and Certification fees.